Support

support@revelationpets.com

 

Revelation Pets is a UK company, but our software is available around the world.

 

Revelation Pets Ltd

60-61 High Street, Winchester, SO23 9BX United Kingdom.

Check out our frequently asked questions below. If you need help right away, send us an email.

support@revelationpets.com

HOW DO I KNOW IF REVELATION PETS KENNEL AND CATTERY SOFTWARE IS RIGHT FOR ME?

If you are running a business where animals check-in, stay overnight, and check-out of your establishment, our software is probably a perfect solution for you. Our website has a great deal of information, so please review. The best way to know for sure is to try our 30-day free trial! (No credit card information is required for the free trial.)

IS THERE A SET-UP FEE?

Nope! There is no set-up fee.

DO I NEED A CREDIT CARD TO SIGN UP FOR THE FREE TRIAL?

No. We do not collect credit card information when you sign up for a trial account. Only enter payment details when you are ready to upgrade your plan.

WHAT HAPPENS AT THE END OF MY FREE TRIAL?

Upgrade to an paid account if Revelation Pets is right for you. If not, there is no need to cancel anything. Your account becomes inactive and you will not be charged anything.

DO I DOWNLOAD SOFTWARE?

No. There is nothing to install. This is a 100% web-based system. All you need is an internet connection and current internet browser (Firefox, Internet Explorer, Safari, Chrome).

WHAT IS THE MAXIMUM AMOUNT OF RUNS?

The plan available manages up to 100 runs. If you require more than 100 runs, just contact us for details on expanding the plan to meet your needs.

CAN I IMPORT DATA FROM OTHER PET BOOKING PLATFORMS?

Yes. Depending on your current software, this is usually something we can take care of for you. Contact us for more information. We don't charge for importing your data - other companies charge hundreds of dollars!

HOW DOES A SUBSCRIPTION BASED SOFTWARE WORK?

After your 14-day trial, or if you register right away, you will be prompted to enter credit card (or debit card) information from our secure website. The amount is $49 USD. This amount will be processed each month and will be itemised on your monthly card statement. You can cancel at anytime. There is no contract and no cancellation fee.

DO YOU CHARGE A TRANSACTION FEE?

No. We do not take a transaction fee or any percentage of your sales. You pay the same low subscription fee every month. If you add the Stripe plugin you'll pay their standard credit card processing fee, but there's no additional charges from Revelation Pets.

WHAT TYPE OF EQUIPMENT WILL I NEED?

Our software is easily accessible from a Mac, PC, iPad, tablet or smart phone. You will need an internet connection.

WHAT IF I BUY ANOTHER COMPUTER? WILL I LOSE MY DATA?

Because our system is 100% web-based, you can log in from any computer (or mobile device) and access all of your data. So if you upgrade your equipment, or login from a different computer, you can quickly access and manage your existing data.

I AM NOT A TECHNICAL PERSON. IS THIS DIFFICULT?

Don't be so hard on yourself! If you are running a business and already using a computer, you will be pleasantly surprised at how easy it is to use. View a video or two and see how simple it is.

CAN MY CUSTOMER MAKE A RESERVATION ONLINE?

Your customers can make a Booking Request directly from your website or Facebook page. (This feature is optional) This does not make the actual reservation. Only you can do that. It sends you an email with their request, with specific dates, and their information. You can book the reservation and send them an email confirmation right from the system.

WHAT TYPE OF CREDIT CARDS DO YOU ACCEPT?

We accept Visa, Visa Debit, Master Card, Maestro, American Express.

I AM AN EXISTING ACCOUNT HOLDER AND HAVE QUESTIONS ABOUT THE SOFTWARE.

No problem. Log into your account and click Help in the top navigation menu. There you can view FAQ's for account holders, browse Knowledge Base articles, or send us a question. Our support team will respond to your specific question or request.