Naptha Boarding: Transforming Pet-Care with Modern Solutions

Nestled just outside Nottingham, Naptha Boarding has become a trusted name in pet care, providing exceptional boarding services for dogs and cats. But it wasn’t always this way. When Sarah and her husband purchased the facility in March 2012, it was a far cry from the thriving business it is today. The facility was rundown, struggling to attract customers, and desperately needed a refresh.

Sarah’s inspiration came from her own experiences as a pet parent. “We had boarded our own dogs and cats and thought we could improve on the types of establishments we had used in the past,” she recalls. Driven by a passion for creating a better boarding experience, the couple began transforming Naptha Boarding into a space where animals could feel safe, comfortable, and cared for while their pet parents were away.

The journey wasn’t without its challenges. Starting with just one part-time employee, Naptha Boarding now boasts a dedicated team of eight staff members. The facility can accommodate 40-45 dogs and 20-25 cats at full occupancy. This growth wouldn’t have been possible without strategic decisions, including adopting Revelation Pets, a software solution that has revolutionized how Naptha Boarding operates.

“When we took over, it was a diary and paper booking and accounting system,” Sarah explains. Recognizing the limitations of this manual setup, she sought a digital solution to help the business grow. After initially using another tool, Sarah was approached by Revelation Pets, who sought her input during their software development phase. “When it went live, we were one of Revelation Pets' first users,” she shares.

Revelation Pets has become an integral part of Naptha Boarding’s success. “It doesn’t really solve problems; it stops them happening in the first place,” Sarah says. From preventing double bookings (unless intentional) to eliminating pricing and payment queries, the system streamlines operations. It allows the team to focus on what they do best: providing excellent care for their furry guests. Sarah especially values the booking calendar and integrated payment features, which make managing a busy boarding facility efficient and straightforward.

At the heart of Naptha Boarding is Sarah’s commitment to ensuring a positive experience for both pets and pet parents. “Making sure that customers’ expectations are met and that the animals we care for have the best experience” drives her every day. This dedication, coupled with the operational efficiency enabled by Revelation Pets, has helped Naptha Boarding flourish over the years.

Reflecting on the impact of Revelation Pets, Sarah sums it up perfectly: “It has allowed Naptha Boarding to grow. We can maximise occupancy and eliminate repeat paperwork.” From a struggling facility to a trusted name in pet care, Naptha Boarding is a testament to the power of passion, dedication, and the right tools to achieve success.

Improve your pet-care operations with Revelation Pets. Try it for free today!