Sutton Place: From Small Beginnings to Streamlined Operations

Sutton Place, a pet boarding and grooming facility in West Virginia, is a testament to perseverance, passion, and a deep love for animals. Suzette Sutton, the owner, opened Sutton Place in 2015 after overcoming a life-altering challenge. “I started Sutton Place at the age of 50 after surviving a left main heart attack from 99% blockage,” Suzette shares. “We opened on a small basis of just one or two dogs at a time.” Sutton Place maintains this intimate approach today, allowing them to provide a pawfect experience for every pup.

For the past eight years, Suzette has been dedicated to working with free-range dog packs, aiming to reduce stress for boarded dogs. She emphasizes creating an environment where dogs can thrive, feel comfortable, and engage naturally with one another. “I've been working with free-range dog packs for the past 8 years, with the goal of reducing stress in boarded dogs,” she explains. Her philosophy centers on giving dogs the freedom to move and socialize in ways that help them feel at ease, which has become a hallmark of Sutton Place.

As Sutton Place grew, so did the need for more efficient and reliable ways to manage the business. Suzette quickly realized that keeping track of everything manually was no longer sustainable. That’s when she turned to Revelation Pets to help streamline operations. “As my business grew, I could no longer rely on my memory and needed everything that Revelation Pets offers to make Sutton Place a safer and more organized business,” Suzette explains.

Revelation Pets has become an indispensable tool at Sutton Place. Suzette's favorite features include the scheduler, which helps her keep track of appointments, and the dog vaccine history tracker, which ensures that all pets are up to date on their vaccinations.

One of the most critical aspects of running a boarding facility is keeping detailed records of each dog's health, and Revelation Pets excels in this area. Suzette recalls how the software has been particularly helpful in tracking important details: “The software is there for me in every aspect of my business but especially helpful keeping track of vaccines, heartworm, flea, and tick brands of medication per each client.” This level of organization allows Suzette to focus on what truly matters: providing exceptional care to her furry guests.

The impact Revelation Pets has had on Sutton Place cannot be overstated. “Revelation Pets saves me so much time that I would have to hire two full-time people to do what this program has done for me,” Suzette says. With the software handling many of the administrative tasks, she can devote more time to nurturing the dogs in her care and ensuring that Sutton Place continues to be a sanctuary for pets and pet parents alike.

Experience how much easier running a pet-care business can be. Try Revelation Pets for free!