Located in Redditch, England, Titch’s Pet Resort is a specialized boarding and pet-sitting facility dedicated exclusively to small animals, including rabbits, guinea pigs, and other small pets. Founded by Hajra Bibi, the resort was created to meet a growing and often overlooked need in the pet-care industry: reliable, knowledgeable boarding for small pets.
Hajra officially opened Titch’s Pet Resort in September 2023, working from home and running the business on her own. What began as helping friends and family care for their pets quickly grew into something bigger. As more people reached out for support, it became clear there was strong demand for a facility that truly understood the unique needs of small animals.
“I used to take care of family pets and friends, but more people needed me so I opened up a resort,” Hajra said.
At the heart of Titch’s Pet Resort is Hajra’s genuine passion for small animals. She finds joy in getting to know each pet’s individual personality, noting that there’s never a dull moment when caring for rabbits, guinea pigs, and other small rodents.
“Pets are exceptionally touchy, precious and vulnerable, so it’s important to understand and get down to their level," she said. "I know how it can take a while and patience to grow a powerful bond… it’s not a job for me, it’s a passion, a hobby.”
Titch’s Pet Resort offers both pet sitting and boarding packages, giving pet parents flexibility depending on whether their small companions prefer the comfort of home or a holiday-style stay. The resort provides a variety of housing options and setups tailored to different species, behaviors, and preferences. Pets have access to a spacious garden, as well as a conservatory equipped with air conditioning and heated panels, ensuring comfort year-round.
Hajra spends most of her time directly with the animals, providing attentive, hands-on care in a calm and safe environment. This dedication is reflected in the resort’s reputation, with all five-star Google reviews and nothing lower!
As the business grew, Hajra began looking for pet-care software to help manage daily operations more efficiently. Through a recommendation from a friend, she discovered Revelation Pets, and it quickly became an essential part of running Titch’s Pet Resort.
Providing regular updates to clients through the software's communication tools allows pet parents to maintain peace of mind while they're away from their beloved animals. As one client, Dawn, writes: "My two guinea pigs were so well looked after whilst we were on holiday! They came home very chilled out and happy. I had regular updates and photos and felt very reassured that they were happy and safe. I will definitely be bringing them back again. 100% recommend!"
One of Hajra’s favorite features are the pet profiles, which allow her to store and access all essential pet information in one place. Each profile includes details such as the pet’s name, breed, age, and photo for easy identification, along with critical health information like diet requirements, veterinary details, allergies, medications, and medical history.
The ability to input and access details like vet information and diet is vital, particularly because she works with different species with specific needs. Being able to access this information quickly helps Hajra provide personalized care and ensures each pet’s specific needs are met throughout their stay.
She also values how Revelation Pets supports her booking process.
“I love being able to handle new bookings for boarding with no paperwork," she said.
In addition, the calendar feature allows Hajra to easily view and manage bookings, helping her stay organized while running the business solo. With a clear overview of availability and reservations, she can plan her time effectively and focus on what matters most: caring for the pets.
By using Revelation Pets, Hajra has streamlined her operations, reduced paperwork, and gained peace of mind knowing that all pet and booking information is centralized and easy to manage. The software supports her ability to stay organized, deliver excellent customer service, and maintain the high standard of care that Titch’s Pet Resort is known for.
Revelation Pets empowers Titch’s Pet Resort to operate efficiently while continuing to grow without losing the personal, passionate touch that makes the resort such a trusted choice for small pet owners.
Try Revelation Pets free for 14 days!