Catseye Cattery located in Edinburgh, United Kingdom, opened its doors in 2010. Owners, Michael and Helen Dickson are self-proclaimed "cat-mad" people who love cats so much they decided to open their own Cat Hotel and Boarding facility! Michael has a background in retail with over 20 years of running a successful, customer-focused business. Helen is a highly qualified and experienced registered Advanced Nurse Practitioner. Michael and Helen have 5 cats of their own, so they have plenty of hands-on experience caring for feline friends. 

Catseye Cattery

Helen remarks, "We started Catseye Cattery simply because we couldn’t find adequate accommodations for our cats at that time. We had used catteries before but often found them to be smelly, dirty, have older facilities, and have bad customer service. We thought we can do better than this – so we did!"

Starting a business from scratch is tough, but leaving your cats in the care of someone whom you don't trust is even tougher! The business is now in its 13th year of operation and thanks to Revelation Pets, it has been on a steady growth trajectory!

When asked why they started to use Revelation Pets, owners Michael and Helen replied, "We always had an IT booking system but the data that was stored wasn't adequate for us - so we developed our system. However, both systems were not connected and the whole process was manual - a nightmare! Revelation Pets brings everything we wanted into one place. We love it and the staff do too! - which is important."

Revelation Pets has also been an easy-to-use software for the clients they serve. Catseye clients can book their pets online with ease. With the addition of payments, the cattery can provide a secure and seamless way to handle customer transactions. In the words of the Dickson duo, "It has been transformative!" Smoother operations means less time doing the office work and more time with the cats! 

Revelation Pets has impacted the business in many wonderful ways. Helen explains, "It's made us far more efficient, professional, and profitable. I can access the system when we are on holiday and from my phone. Revelation Pets Payments helps cash flow as lots of customers now pay far in advance. There are zero no-shows and the Revelation Pets sends out reminders."

Catseye Cattery has been transformed since using Revelation Pets - it has streamlined operations, enhanced customer satisfaction, and enabled them to efficiently manage all aspects of its pet care services in one place. Truly an invaluable software solution!