Nestled in Beverly, Massachusetts, SoHoCats Luxury Feline Hotel has been a haven for feline guests for over a decade. Sharon Ramos, the dedicated owner, started SoHoCats after years of working in a veterinary hospital where she saw cats confined to small, isolated spaces during boarding. Determined to create a better experience, Sharon built a space where cats could roam freely and feel at home. “At SoHoCats, our kitties roam free during the day,” she explains. “We do not have fights or conflicts like pets would have at home since it is neutral territory here. Our guests have plenty of places to roam or snuggle up and nap in during the day. We are all very happy here at our own little 'kitty camp'!”
Since opening its doors in 2013, SoHoCats has become a go-to destination for cat lovers seeking a luxurious boarding experience for their pets. The hotel prides itself not only on its inviting environment but also on its dedicated team of employees. “SoHoCats Luxury Feline Hotel is conveniently located in downtown Beverly, Massachusetts. We opened our doors in 2013 and have kept many of our original employees,” Sharon says, “Our current 5 employees are dedicated cat lovers, and all of them take their job very seriously and to heart. We couldn't be any luckier when it comes to our loving and caring staff.”
For Sharon and her team, the best part of their day is the kitties they care for. “The best part of working at SoHoCats is coming in to your job and being greeted by a room of kitties that are just as happy to see you as you are to see them!” she shares.
As SoHoCats grew in popularity, managing bookings and daily operations manually became increasingly challenging. Sharon knew that to maintain their professional edge, they needed an online solution. That’s when they turned to Revelation Pets.
“As our business started to grow, keeping track of things manually became increasingly difficult,” Sharon says. “In order to provide a professional face to our business, we knew we needed to utilize an online booker. We decided to choose Revelation Pets because of its ease of use. It is completely user friendly on both ends of the program. It's easy for us to use and maintain and, just as importantly, it's easy for our clients to navigate and make reservations.”
One of Sharon’s favorite features is being able to modify appointment times on specific days, giving her the flexibility to accommodate her clients' needs. “I also really like the reports that Revelation Pets offers,” she adds. “I can quickly and easily get a read on the previous month's business as well as take a look at the month ahead.”
Revelation Pets has become an essential tool for SoHoCats, helping them manage their growing customer base efficiently. Sharon recalls a moment when the software proved particularly helpful: “I was speaking on the phone to a client who knew me well, but I could not think of her name. I knew her cat's name and phone number. With some sleuthing, I was able to create a search and find out who I was speaking with based on that information.”
The user-friendly interface and intuitive search capabilities have helped the SoHoCats team handle such situations with ease.
For SoHoCats, Revelation Pets has become more than just a software tool—it's a key part of how they manage their day-to-day operations and keep track of their beloved guests. “RP has completely streamlined how we organize and keep track of our kitties,” Sharon says. “We always print a day sheet so we can see at a quick glance everything about all of our guests and where they are located. We also use the picture feature as a cheat sheet for those times we find ourselves in a little memory confusion since we often have a lot of kitties here!”
At SoHoCats Luxury Feline Hotel, cats reign supreme, and with the help of Revelation Pets, the team can focus on what matters most—keeping their feline guests purring with happiness!
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