In the heart of Meeanee, Napier, Hawke's Bay, resides a haven for feline enthusiasts – Whiskers & Paws Luxury Cat Resort. Founded in October 2016 by the passionate and dedicated Carole Malone, this unique cat-centric retreat has thrived over the years, and a significant contributor to their success has been the seamless integration of Revelation Pets software since day one.
From the beginning, Carole envisioned a resort that not only provided top-notch care for cats but also presented itself as a professional and well-run business. Revelation Pets turned out to be the missing piece to achieve this vision. "I researched most software before opening the resort and wanted an intuitive automated system," Carole says, reflecting on her journey to finding the perfect solution.
Revelation Pets has played a pivotal role in shaping Whiskers & Paws into a highly efficient and customer-friendly establishment. Revelations Pets allows for easy setup and streamlined administrative tasks, saving countless hours for Carole and her staff. The database of established clients has grown to over 2000, a testament to Revelation Pet's efficacy in managing bookings, payments, and communications.
The impact was especially evident during the challenging times of the Covid-19 pandemic. Carole emphasizes, "During Covid, it was really helpful to have most of the admin automated, which helped reduce face-to-face contact and allowed socially distanced handovers of cats at drop-off and pick-up times." The ability to manage payments online, whether through direct banking or credit card transactions, was crucial in minimizing on-site interactions.
One of Carole's favorite features of Revelation Pets is the visual calendar, which aids in efficiently juggling bookings. However, it's the reminder emails and automated reviews that have proven to be indispensable. "The visual calendar works well to help with juggling bookings, but reminder emails and automated reviews are very handy," Carole affirms.
Carole's joy with Revelation Pets extends beyond convenience; it has elevated the professionalism of Whiskers & Paws Luxury Cat Resort. "I think it has assisted us in presenting ourselves as a seriously professional business. Local catteries cannot compete on professional image and service," she proudly states.
As a cat lover with a background in nursing and midwifery, Carole's favorite part of the job is the direct interaction with the feline guests. "I love meeting all the cats and interacting with them and discovering their unique personalities. I have a background in nursing and midwifery, so especially enjoy looking after our high-needs guests, such as young kittens or the elderly cats."
Carole warmly recommends Revelation Pets to fellow boarding owners: "I would recommend all boarding owners use Rev Pets to reduce hours of admin and increase the ease of communicating with your clients." Whiskers & Paws Luxury Cat Resort stands as a shining example of how a passion for feline care, coupled with innovative tools like Revelation Pets, can create a truly exceptional experience for both cats and their owners.
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