In pet care, communication isn't just a courtesy, it's an important part of the service. Whether you're running a bustling doggie daycare, a boarding kennel, or a boutique grooming salon, one of the best ways to build trust and boost customer loyalty is to keep pet parents in the loop during their pet’s stay — and that goes beyond a pickup-day summary.
Pet parents want to see what their pets are up to while they're away. Did Max get extra belly rubs this morning? Is Luna playing well with others? Did Felix eat all of his breakfast? A quick photo or note might seem small, but to a pet parent, it brings peace of mind while they're away from their treasured companions.
Turn Every Pet Stay Into a Story
That’s where Revelation Pets’ customizable Activity Pages can be a huge asset to any busy pet-care business. Designed to simplify your day and make pet parents feel connected, these online reports let you share real-time updates, from meals to play sessions to naps in the sun.
Imagine this: A pet parent picks up their phone and sees a running log of their best friend's day, complete with photos, icons, and personalized updates. It’s a story that unfolds throughout the day so they can stay in the loop and know their pets are well cared for.
Build Trust Through Transparency
Whether you're looking after a dog, cat, bird, or chinchilla, keeping parents informed of any possible issues (separation anxiety is very real!) builds loyalty and trust. With Activity Pages, you can document feedings, medications, behaviors, potty breaks, and more in a centralized online report. Everything is timestamped, easy to access, and organized in one place.
Save Time with Smart Tools
There are only so many hours in a day, especially when chasing four-legged friends around. Personalized notes are great, but you might not have time to type out individual messages during peak hours.
Revelation Pets’ broadcast post feature makes it easy to send one update to all pets checked in at your facility. A quick peek into the play yard about the group? Done.
It’s a time saver for your staff and a meaningful way to keep all your clients in the loop.
Email Notifications: What to Say and Share
Pet parents receive automatic daily email updates, but you can personalize them to make them really shine.
Let’s say you’ve checked off activities about their animals like:
- Peed
- Pooped
- Had a snack
- Went for a walk
That’s certainly helpful, but what could make the update more meaningful, especially for pet parents really missing their fur babies, is a short, heartfelt note.
Here's an example of how you might personalize it:
Example Email:
Subject: Bella's big day at The Wag 'n' Wheel!
Body:
Hi Jamie,
Bella had a great day today! She loved her morning walk and went pee and poop.
She was especially playful during group time — she carried the rope toy you brought with her all around, showing it off to everyone she passed! She even made fast friends with our golden doodle camper named Finn.
After lunch and a few belly rubs, she settled in for a cozy nap in the sunroom.
We’ve attached a few photos—look at that happy face!
Can’t wait to see her again tomorrow,
—The Wag 'n' Wheel Team
What Kinds of Photos Do Pet Parents Love?
When it comes to visuals, a little effort goes a long way. Here are some go-to photo moments that make parents smile:
- A big grin or happy tail wag during outdoor play
- Their pet interacting sweetly with another animal (bonus points for new friendships!)
- Mid-action shots like chasing a ball or leaping for a toy
- Peaceful nap time, especially with cozy blankets or sunbeams
- Snuggle sessions or staff giving gentle affection
- A treat moment, especially if hand-fed
- Any tricks or obedience practice, showing their pet’s personality or progress
Make sure photos are clear, well-lit, and focused on the pet’s face or full body. Portrait mode on your smart phone always looks nice. You don’t need to stage anything—just snap the sweet or silly moments you’re already enjoying with them!
Respect Privacy, Enhance Communication
Need to jot something down that isn’t meant for the client? Activity Pages include an internal notes section for staff-only documentation. This is a useful way to make note of any aggressive or anxious traits to be aware of or document if any pet parents have particular communication preferences.
Plus, you can customize wording for different languages, which is great for multilingual teams or diverse client bases.
Happy Pets + Informed Parents = Loyal Customers
Keeping pet parents in the loop doesn’t have to be complicated. With tools like Revelation Pets’ Activity Pages, you can provide real-time updates that are easy for your team and delightful for your clients.
Try it out for yourself—and turn routine check-ins into memorable moments that keep customers coming back.
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